Frequently Asked Questions

Patience is a virtue – utility companies generally know when outages occur and promptly begin the restoration process. However, if you notice that you are the only house on the block without power, please call our 24-hour emergency electrical repair service immediately. In either case, safety is first and foremost. Only use a flashlight for emergency lighting, never use candles. You should always keep fresh batteries in a battery-operated radio for use in extreme weather. Turning off any electrical equipment you were using when the power went out will minimize surges in your lines. Avoid opening your refrigerator or freezer. Leaving one light on will help you know when power has been restored. If you are using a generator, never operate it inside the home or garage. If you have any questions please give us a call 360-797-4001
Go to your main electrical panel, usually located in a garage or carport area on the opposite side of the wall from your electric meter. If you are in an apartment setting the panel is usually in a closet or storage room. Open up the panel to reveal the various circuit breakers. The "tripped" breaker lever will not be in either the on or off position, but rather in between. Sometimes a small red portion of the breaker will be exposed to show you the tripped breaker. To reset it, just push the lever to the off position and then back to the on position. You should hear a snapping sound and feel some resistance. In the event that the circuit continues to trip, there may be an excessive load on the circuit. Call us 360-914-4001
A GFI is an abbreviation for a Ground Fault Interrupter. It is a specially designed outlet normally used in locations where moisture can accumulate, such as kitchens, baths and laundry areas, to protect you from electrical shock. The GFCI will “sense” the difference in the amount of electricity flowing into the circuit to that flowing out, even in amounts of current as small as 4 or 5 milliamps. The GFCI reacts quickly (less than one-tenth of a second) to trip or shut off the circuit. If your GFI trips it will generally effect more than one outlet. The GFI has a test and a reset button. You should press the test button once a month then push the reset button, if the GFI will not reset unplug all appliances on the circuit and try again. If it resets one of the appliances has a ground fault and should be repaired or replaced. If it does not reset call us. 360-797-4001